Refund and Return Policy for Dreamselline

At Dreamselline, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely satisfied, we are here to help.

1. Return and Exchange

We offer returns and exchanges within 10 days of receiving your order, under the following conditions:

• Eligibility for Return:
  • Products must be in original, unused, and unwashed condition.
  • The product must be in the original packaging, including labels, tags, and invoices.
  • The return request must be made within 10 days from the date of delivery.
• How to Initiate a Return:
  • Contact our customer service at help@dreamselline.com or call +91 9211645991 to initiate the return process.
  • Please provide the order number, reason for return, and any supporting images (if applicable).
  • Once your return request is approved, we will send you detailed instructions on how to return the product.
• Return Shipping:
  • If the return is due to a defective product or an error on our part, we will provide you with a prepaid return label.
  • In other cases, the customer will be responsible for the return shipping costs.
• Inspection and Processing:
  • Once we receive the returned product, we will inspect it and process your return or exchange request.
  • Refund or exchange approval will be based on the condition of the returned item.

2. Refund Policy

• Refund Timeline:
  • Once we have processed your return, we will Credit the amount within 7-10 business days to the original payment method.
  • For COD (Cash on Delivery) orders, refunds will be processed to the bank account or UPI details provided by you.
• Partial Refunds:
  • If the product is damaged, opened, or not in original condition, we may provide a partial refund.
• Refund on Cancellation:
  • If you cancel an order before shipping, a full refund will be processed.
  • If the order is shipped, return policies will apply as mentioned above.

3. Cancellation Policy

• You can cancel your order within 24 hours of placing it, provided the order has not been shipped.
• To cancel an order, please contact our customer service at help@dreamselline.com or call +91 9211645991.

4. Damaged or Defective Products

• Damaged or defective items must be reported within 48 hours of delivery.
• If the product is found to be defective or damaged upon arrival, we will arrange for a free return and offer you an exchange or full refund.
  Exchange Product will be delivered with in 7 days.

5. How to File a Complaint

• If you are not satisfied with the resolution provided, you can file a complaint via email at help@dreamselline.com or call us at +91 9211645991. Our customer service team will assist you with further steps.

6. Exceptions to Return and Refund Policy

• Misused Products: Products that show signs of misuse, damage, or alterations after delivery cannot be returned or refunded.
• Free Gifts: If a product was part of a promotion and the gift item is missing or returned with the product, the refund amount will be adjusted accordingly.

7. Terms & Conditions

• Dreamselline reserves the right to refuse a return or exchange if the product does not meet the conditions mentioned above.
• We will provide updates regarding the status of your refund or exchange via email or phone.

8. Consumer Protection

• This Refund and Return Policy is in compliance with the Consumer Protection (E-Commerce) Rules, 2020 under Indian law, which provides the right to return or exchange products within a set period.

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Contact Information:

For any questions or further assistance, please feel free to reach out to our customer support team:

• Email: help@dreamselline.com
• Phone: +91 9211645991

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Last Updated: 12-09-25